We’re Here to Help
Contact & Support
Have a question, need assistance with your creator account, or want to report a concern? Reach out through our official support channels outlined below.
General Inquiries & Account Support
For assistance with sign-in issues, profile management, reading preferences, or general platform inquiries.
Support Contact: support@mastiguru.com
Guidance: Include your registered username, a description of the issue, and relevant browser or device details.
Trust & Safety / Content Reporting
To report harassment, hate speech, abusive behavior, doxxing, impersonation, or dangerous content.
Support Contact: support@mastiguru.com
Guidance: Provide the exact URL of the content or creator profile and a clear explanation of the violation.
Copyright & DMCA Inquiries
For submitting statutory DMCA takedown notices, counter-notices, or trademark dispute claims.
Support Contact: support@mastiguru.com
Guidance: Must comply with formal DMCA requirements outlined in our Copyright Policy.
Security & Vulnerability Reports
For responsible disclosure of potential security vulnerabilities or data integrity concerns.
Support Contact: support@mastiguru.com
Guidance: Please provide reproducible proof-of-concept steps and allow reasonable time for remediation prior to public disclosure.
Important Security Reminder
Never send your account password, one-time verification passcode (OTP), two-factor recovery codes, complete bank account or payment card details in any support email. MastiGuru support staff will never request your password or authentication secrets.
[Owner Confirmation Required]: The platform defaults to the configured support address support@mastiguru.com (via SUPPORT_EMAIL setting). Platform owners must confirm the canonical live mailbox routing, monitored support operating hours, registered legal corporate entity name, and physical registered office address before public production launch.